Complete Services to Ensure Customer Success

We Succeed When You Succeed

At CipherCloud, our overriding focus is customer success. Our services team makes sure that you have direct access to all the resources you need to rapidly implement your solutions, enable user adoption, train your staff, and support your environment thoughout its complete lifecycle.

CipherCloud leads the industry in successful cloud security deployments because of our expertise, deep cloud application knowledge, responsiveness and consistent focus on customer success.

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Our Services

IMPLEMENTATION SERVICES

Our experience ensures your success.

We know the cloud is critical to your business and security must be an enabler – not get in the way. CipherCloud provides implementation services that are fast, predictable, reliable, and tailored to your precise business requirements.

Our highly experienced team and global partners use proven methodology to eliminate the guesswork and minimize your time to production. From simple to complex, we treat every project as mission-critical and work closely with your staff to deliver successful results.

No other cloud security vendor can match our experience and ability to execute. We understand that enterprise cloud deployments can be complex, and have successfully deployed solutions that span multiple regions, integrate with third-party tools, and have intricate interactions with enterprise infrastructure.

Proven Methodology – Reliable Results

CipherCloud delivers the experience, insight and proven methodology to get it done right, and minimize your time to production. Integrated teams of solution architects, technical consultants, project managers and platform trainers work together to plan, design, deploy, and configure your solutions. No deployment is complete until it is fully validated and seamlessly integrated with your network infrastructure and cloud ecosystem. We ensure smooth go-live with detailed knowledge transfers to your team and CipherCloud Support to operate the live solution.

Best Practices to Deliver Compliance

CipherCloud doesn’t just deploy technology. We leverage our extensive industry experience helping major enterprises protect sensitive data and ensure compliance. We apply our experience working with regulated businesses in banking, financial services, healthcare, telco, technology and government. Our experts work with your teams to identify what needs to be protected, recommend best practices, and choose the right protection schemes to meet your use cases.


ENABLEMENT PROGRAMS

CipherCloud offers comprehensive programs to enable adoption and maximize the return on your CipherCloud investment. Our enablement programs cover all adoption stages, from the day one through ongoing maintenance, management and enhancements.

Technical Enablement Program (TEP):

Once your CipherCloud solution is implemented, TEP ensures that your business-critical security system is properly managed, optimized for your business, and always up-to-date with the latest innovative security technologies. This program provides ongoing peace-of-mind with a comprehensive set of services that include:

Dedicated Technical
Account Management:

A dedicated point of contact combines CipherCloud expertise with detailed knowledge of your deployment and network environment.

CipherCloud Platform Expertise and Best Practices:

Our experts have worked with hundreds of enterprise deployments, providing guidance on best practices for your CipherCloud solution.

Architecture Reviews:

We routinely assess your deployment, examining architecture, business processes, governance, stability, and evolving scalability requirements.

Roadmap Reviews and Prioritization:

As cloud providers update their platforms, TEP helps you anticipate changes and take full advantage of new features as soon as they are available.

Software Management:

As CipherCloud rolls out new features and upgrades, the TEP team can manage the entire process, keeping you always in sync with the latest technology.

Operations Management:

TEP ensures that your solution is properly managed while proactively taking steps to identify potential issues, resolve problems, and avoid unexpected downtime.

Policy Management:

TEP experts help you keep your data protection policies up-to-date, fine-tuned, and adapting to changing business requirements.

Security Management:

Security is at the heart of everything we do and TEP ensures you’re your systems stay up-to-date with security functions, data migration, and encryption key rotation.

Expert Program Management:

Our experts work closely with you and system integrators to plan and manage complex projects, oversee deliverables, and communicate status to all stakeholders.

Customer
On-Boarding & Adoption Program (CAP):

CAP is a unique hybrid service that combines the best of both worlds – Implementation Services, and Technical Enablement (TEP) for your first full year of service. This complete services package provides peace-of-mind that your CipherCloud solution will be up and running, adopted by users, and expertly managed during the critical first year. The program gives you direct access to technical experts, sharing our experience, knowledge-base, and best practices developed through a wide range of global enterprise deployments. CAP delivers a comprehensive set of services tailored for your first year of deployment including:

Project Planning:

Our expert team works closely with you and systems integrators scope requirements, plan deployment, identify dependencies, and breakdown project phases.

Requirements Analysis:

We closely examine your use cases and develop a comprehensive deployment plan, with onsite workshops and training on best practices.

Solution Design:

Our experts analyze all integration requirements, data classification, and policy definition to develop and document a comprehensive solution design.

Sandbox Testing:

With our proven methodology we verify system design, infrastructure sizing, configuration and integrations in a fully functional sandbox environment.

Production Deployment:

With complete setup, configuration, and production integration we ensure that your system is fully functional before your go into production.

Performance Testing and Tuning:

Your system is fully tested with business users for performance, integrations and support for complex use cases.

Training and Go-Live:

Before your system goes live, we provide product training, orientation, and detailed handoff documentation for your administrative staff.

Full Technical Enablement (TEP):

For the complete first year, CAP includes all the benefits of our TEP program, including dedicated contacts, and expert management support for your software, architecture, security and policy configuration. Complete TEP details are listed above.


TRAINING & CERTIFICATION

We provide extensive training programs to maximize the return on your security investment. Flexible training courses are provided online or in-person to help you design, build, manage, and become fully certified with CipherCloud solutions.

CipherCloud University helps IT professionals acquire the knowledge required to deploy, manage and optimize the most advanced cloud security solution. We offer extensive training options for every role in the implementation cycle: presales, advisory services, solution architecture, program management, implementation and system administration.

Training is delivered through instructor-led training, available in the classroom or remotely. We also offer self-paced online courses via our Learning Portal.

Whatever your role, CipherCloud delivers the training and skill required for success. Expert courses are available for architects, implementers, program managers, and system administrators. Certification programs include:

CipherCloud Certified Program Manager:

Designed for professionals responsible for cloud application projects protected by CipherCloud solutions. The course provides an in-depth understanding of the process for implementing and managing all aspects of the CipherCloud platform.

CipherCloud Certified Architect:

The course extends the Program Manager track to include detailed technical training on integrating CipherCloud solutions with complex cloud application environments. This allows you to take custom business requirements and design complete cloud data protection.


CUSTOMER SUPPORT

CipherCloud provides the highest levels of prompt, effective and high-quality support. Our expert support team works closely with customers and CipherCloud development teams to proactively resolve problems and ensure reliable up-time. CipherCloud support is highly responsive and helps you maintain stability and optimize the performance of your solution.

CipherCloud delivers true, follow-the-sun, 24x7x365 customer support from multiple support centers around the world including the US, India, UK, Japan and Australia. Call us by phone, or use our automated Support Portal to receive immediate response, access to highly trained experts, and rapid escalation of serious issues. Customers also have access to our extensive Support Knowledge Base, with recommendations, tips, and fixes from our experts and the entire CipherCloud customer community. To ensure the highest levels of responsive service, we continually monitor response times, and survey customer satisfaction.

CipherCloud offers flexibility with support packages tailored for your access and SLA requirements including:

CipherCloud Certified Program Manager:

Designed for professionals responsible for cloud application projects protected by CipherCloud solutions. The course provides an in-depth understanding of the process for implementing and managing all aspects of the CipherCloud platform.

CipherCloud Certified Architect:

The course extends the Program Manager track to include detailed technical training on integrating CipherCloud solutions with complex cloud application environments. This allows you to take custom business requirements and design complete cloud data protection.